Facilities Operations Center Dispatcher

About the role

The Facilities Operations Center Dispatcher plays a crucial role in the Facilities Maintenance, Operation, and Emergency Response team. They serve as the primary point of contact for all facilities-related service requests across the university, ensuring timely and efficient responses.

Responsibilities

• Respond to facilities-related calls, emails, and Archibus requests.
• Create and assign work orders.
• Dispatch daily service calls and requests to the appropriate facilities personnel.
• Cook up service inquiries with management, trades, and hub staff.
• Operate the Archibus CMMS system to log, track, and update all service activities.
• Maintain accurate records and activity logs, including escalation of urgent issues to management.
• Ensure calls are answered professionally and followed through to completion.
• Communicate facilities-related emergencies promptly and effectively with hub management and the university community.

Requirements

• Minimum: Bachelor's Degree required.
• Extensive operational experience in facilities or service settings; strong knowledge of skilled trades communication and proficiency in Archibus CMMS.
• Prioritizing professionalism, phone etiquette, and customer service skills in interactions at all organizational levels.
• Exceptional attention to detail with strong conflict, resolution, and problem-solving abilities.
• Excellent listening and communication skills, with the ability to take initiative, manage complex situations, and convey information clearly.
• Strong interpersonal skills with a demonstrated ability to build relationships and resolve challenges effectively.
• Proficiency in computer-based data entry and email communication, with hands-on experience using Archibus CMMS.
• Ability to work independently as well as collaboratively within a team environment.

Qualifications

• Minimum: Bachelor's Degree required.
• Preferred: Extensive operational experience in facilities or service settings; strong knowledge of skilled trades communication and proficiency in Archibus CMMS.
• Proven professionalism, phone etiquette, and customer service skills in interactions at all organizational levels.
• Prioritizing exceptional attention to detail with strong conflict, resolution, and problem-solving abilities.
• Excellent listening and communication skills, with the ability to take initiative, manage complex situations, and convey information clearly.
• Strong interpersonal skills with a demonstrated ability to build relationships and resolve challenges effectively.
• Proficiency in computer-based data entry and email communication, with hands-on experience using Archibus CMMS.
• Ability to work independently as well as collaboratively within a team environment.

Skills

• Computer-based data entry and email communication.
• Proficiency in Archibus CMMS.

Benefits

• Salary range: $68,668 - $74,754 commensurate with credentials, education, and experience.
• Compensation and benefits package includes:
• Benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
• Health plans, competitive retirement/pension benefits, and savings plans.
• Tuition waivers for CUNY graduate study.
• Generous paid time off.
• A wide range of academic, arts, and athletic programs.
• The opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

Pay

• Salary range: $68,668 - $74,754 commensurate with credentials, education, and experience.

Schedule

• This position operates on a 5-day workweek.