Facilities Dispatcher

Duties and Responsibilities

• Receive, process, distribute, and track all campus keys for faculty, staff, students, and contractors while maintaining accurate records in key management databases.
• Manage incoming service requests by receiving, prioritizing, assigning, and dispatching work orders, including emergency and routine maintenance calls.
• Coordinate utility outage requests with engineering, project management, and trades staff.
• Troubleshoot service issues and coordinate appropriate responses with personnel.
• Process work requests by documenting service details, setting priorities, and recording billing information.
• Complete a variety of technical, clerical, and office administrative tasks.
• Other duties as assigned.

Required Qualifications

• A high school diploma or G.E.D.
• At least two years of progressively responsible administrative experience with emphasis on customer service, data entry, and record keeping, or an equivalent combination of education and experience.
• Demonstrated competence using computers and software, including Microsoft Office (Outlook, Word, Excel), databases, and email systems.
• Proven ability to maintain, process, and verify detailed records with a high degree of accuracy.
• Strong organizational skills with the ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to compose, format, and proofread business correspondence and reports with attention to grammar, punctuation, and clarity.
• Ability to interpret and apply guidelines, procedures, and regulations.
• Demonstrated ability to provide high-level customer service in a high-volume, public-facing environment while continuously maintaining a positive and professional demeanor.

Preferred Qualifications

• Experience with front-line customer service or dispatch role (e.g., key distribution, call handling, walk-in service).
• Experience working with database systems, including Computerized Maintenance Management Systems (CMMS).
• General knowledge of Facilities Services operations, policies, and procedures.
• Experience in a large University.