Dispatcher/Operations

About the role

Join the Coach USA operations team in Towson! You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events.

Responsibilities

• Assign drivers and buses
• Update and monitor GPS route/ equipment status
• Maintain on-time performance
• Check driver’s credentials and logs
• Maintain compliance hours
• Inspect and sign DVIR
• Provide available and OOS bus list along with fleet count, monitor PM list
• Ensure all company vehicles and buses are fueled and cleaned
• Report all accidents/incidents to Safety Director/ General Manager/ VP Operations-Central
• Aid customer inquiries through phone or email
• In case of breakdowns, contact road services, dispatch relief bus, and notify Director of Maintenance and management
• Communicate delays or updates with Operations
• Communicate with maintenance on breakdowns, defects, and PMs
• Council and direct drivers
• Maintain GPS and maps to keep drivers on schedule from traffic and accidents
• Transfer and receive information from shift to shift
• Perform other duties as needed

Requirements

• At least 1 to 2 years previous driving and/or dispatching experience or 5 years of transportation industry preferred
• Available on weekends, holidays, days, and nights
• Exemplary communication and customer service skills
• Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, and web-based routing / GPS programs
• A clear understanding of e-log’s
• The ability to possess and maintain CDL-A or B License with Air Brakes and Passenger Endorsement

Qualifications

• Ability to multitask and trouble shoot in a high pace environment
• A clear understanding of e-log’s
• The ability to possess and maintain CDL-A or B License with Air Brakes and Passenger Endorsement

Benefits

• Health, Dental, and Vision Insurance (Covered under DTS)
• Growth Opportunities with one of the largest privately held transportation companies in North America
• Paid Weekly