Systems Operation Dispatcher

About the role

We Energies, a subsidiary of WEC Energy Group, is seeking a Systems Operation Dispatcher in our Pewaukee, Wisconsin location. This position is represented by Local 2150.

Responsibilities

• Handles communications using a multiple line phone/radio system
• Dispatches, routes, and monitors field personnel (gas and/or electric) designated for both planned and unplanned work
• Utilizes multiple software programs used to create, track and analyze work orders, dispatch field resources, and submit locate requests
• Works with a sense of urgency to immediately route field personnel to calls involving imminent danger or threats to public safety
• Works collaboratively with peers and management personnel to prioritize work and resources based on emergency response, worker qualifications, availability, location and schedule of field operations personnel
• Uses callout system to replace absenteeism, workload needs, or as directed by supervision
• Utilizes the distribution systems to accurately document customer outage information
• Adapt to a constantly changing work environment, think quickly to make tough decisions, ability to work independently without direct supervision, work under stress, multi-task and problem solve at a very high level

Qualifications

• Maintain and abide by NERC security access for Physical Security Perimeter (PSP)
• This occupation includes rotating shifts including weekends and holidays

Testing Requirements

CritiCall Dispatcher Test (CRIT): An interactive computer-administered test that measures reading comprehension, memory recall, spelling, call summarization, multitasking, data entry, speech comprehension/interpretation/hearing, cross referencing, behavioral personality assessment, and situation judgement

Pay

Minimum Posting Range: $29.05 – Maximum Posting Range: $48.41