Operations Associate/Dispatcher

Position Summary

Responsible for the coordination and administration of operational duties directly related to business operations of the company and its customers.

Role and Responsibilities

• Manages customer base and provides service that meets or exceeds customer expectations.
• Develops and maintains traffic lanes in coordination with various departments within the organization.
• Solicits outbound freight to deliver within an assigned geographic territory.
• Enters available loads with required information to properly dispatch and pick up the load.
• Schedules all loading and unloading appointments.
• Tracks all shipments while under dispatch from the time the load is picked up until it is delivered.
• Sets and dispatches equipment based on load criteria.
• Maintains proper trailer pools within an assigned area.
• Maintains proper communication and cooperation with drivers, customers, and coworkers.
• Provides mutual support during absence of other team members during peak times (i.e., meal periods, breaks, etc.).
• Handles driver issues and needs in a timely and professional manner.
• Travels as needed.
• Affords assistance with special projects as needed.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned.