OPERATIONS DIRECTOR II - RETAIL FOOD SERVICE & CONCESSIONSUNIVERSITY OF NORTH ALABAMA

Job Summary

Ready to lead at scale and make a meaningful impact in campus dining? Chartwells Higher Education is seeking a Director of Operations – Retail and Concessions at the University of North Alabama in Florence, AL, where innovation, collaboration, and excellence drive everything we do. In this role, you’ll oversee retail and athletic concessions, leading teams, optimizing operations, and delivering exceptional guest experiences. You’ll be responsible for maintaining strong financial performance while upholding the highest standards in food quality, service, and safety. This is a leadership opportunity where you’ll work alongside talented professionals, empower teams, and shape the future of dining on a nationally recognized campus.

Key Responsibilities

• Formulates budgets and plans for the operation
• Maintains and implements standards of quality in all areas of the foodservice operation
• Ensures compliance with all regional and account programs and policies
• Accountable for accurate reporting for the account

Preferred Qualifications

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Strong leadership and communication skills

Why the University of North Alabama?

• 🦁 UNA Lions spirit and a welcoming, close-knit campus
• 🎓 Historic Alabama university with strong academics and personal attention
• 🔬 Hands-on learning and growing programs in business, education, health, and the arts
• 🍽️ Creative, Southern-inspired campus dining
• 🌟 A beautiful, walkable campus with iconic landmarks

Why Florence, AL?

• 🌊 Tennessee River views and plenty of outdoor activities
• 🎶 Part of the legendary Shoals music scene
• 🌿 Parks, trails, and natural beauty all around
• 🍽️ A rising food scene with local flavor
• 🏡 Affordable, friendly, and full of creative energy

Compass Group is an equal opportunity employer.

We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualifications

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Strong leadership and communication skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Contact Information

To apply, please visit our website or contact our recruiting assistant, Olivia, for more information.