Operations Coordinator - Waterworks

About the role

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations.

Responsibilities

The Operations job family leads all the business operations within a branch location or multiple branch locations within a defined geography and/or product group. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions.

• Act within the scope of established objectives and policies to accomplish assigned goals
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
• Facilitate customer credit memos with accuracy based on company guidelines
• Work WMS Variance and Cycle Count Reconciliation
• Develop or implement quality control programs
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing
• Oversee the facilities of the operation to provide a safe and well-maintained work environment
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
• Participates in associate meetings and communicates any concerns to management

Qualifications

• 1 - 3 years Ferguson experience is preferred
• 1 - 3 years sales experience is preferred
• Strong attention to detail and accuracy
• Self-motivated/goal oriented
• Ability to effectively multi-task
• Organization and time management skills
• Excellent decision making and communication skills
• Knowledge of Trilogie and Microsoft Excel a plus
• Knowledge of WMS/HighJump preferred but not required
• Ability to handle stress
• Team player with good attitude
• Understands importance of customer service
• Willingness to help in other areas, besides operations, when needed

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

• Health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• Mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more

Pay

Pay Range: $20.93 - $29.27 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Schedule: Monday through Friday, 7:00 AM to 4:00 PM and some overtime as needed