Operations Coordinator
Job Description
The Gate Coordinator is responsible for overseeing boarding and unloading aircrafts, as well as maintaining positive client relations. The role involves managing day-to-day operations within the concourse, safely boarding and deplaning passengers, collecting SSR lists, staging and collecting wheelchairs, performing wellness checks, and assisting subordinate employees.
Client Relations
- Effectively communicate with airline management and the public.
- Maintain a positive image by responding to inquiries from airlines, staff, and the public.
- Monitor employee activity and adjust as needed.
Skills Required
- Two years of previous customer experience preferred.
- Strong organizational and customer service skills.
- Knowledgeable about relevant local, state, and federal regulations.
- Effective verbal and written communication skills.
- Proficient in word processing and typing.
- Supervisory experience preferred.
- Able to work as a team and focus on details.
- Able to work nights, weekends, and holidays.
- Flexibility and adaptability to a changing environment.
Benefits
- Preventive Healthcare Options
- Paid Time Off
- Company Matched 401k
- Employee Discount Program
- Employee Assistance Program
- This position allows acceptance of ‘TIPS’
About the Company
Menzies Aviation is a leading provider of aviation support services to major airlines in the United States and 65 other countries. Based in Irving, Texas, Menzies Aviation employs over 11,000 aviation professionals at 88+ U.S. airports and other locations, offering reliable ground handling, cabin cleaning, customer assistance, and security solutions.
Equal Opportunity Employer
Menzies Aviation is committed to providing equal opportunities and is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.