Operations Coordinator -

About the role

At USPack, this position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This is an entry level position.

Responsibilities

• Maintain routes, check-in ICs, and communicate with customers and dispatch department.
• Create and manage routes according to customer requirements.
• Ensure ICs provide contracted delivery services and comply with customer regulations.
• Communicate delays and problems to the customer and dispatch department.
• Monitor dispatch board for meeting customer requested delivery times.
• Work with ICs to resolve issues and assist with STAT coverage.
• Restructure routes as requested by the customer.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date.
• Ensure ICs provide services in a uniform shirt with visible ID badge.
• Assist with contracting of ICs as needed.

Qualifications

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful.
• Independent judgment required to plan, prioritize, and organize tasks.
• Valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Benefits

• Full Time: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays
• Part Time: 401(K), Paid Sick Time

Shift Details

• Shift Days: Monday through Friday
• Shift Hours: 10am - 6:30pm
• Travel: On occasion

Pay Rate

• From $20 - $21 per hour (Dependent upon experience level.)

Company Values

• Driven by integrity – Honesty, transparency, and trust.
• Driven by a passion for service – Empowering others to succeed, proactive problem solving, and going above and beyond.
• Driven by collaboration – Common goals, common understanding, and uncommon communication.
• Driven by accountability – Responsibility, holding ourselves accountable to clients, environment, and each other.
• Driven by innovation – Staying one step ahead, embracing change, and pushing forward through shared ideas, new approaches, and new solutions.