Operations Manager

Responsibilities

• Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
• Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment, promote and follow safety procedures, Insure all PPE is being worn, understand product label instructions and implement fleet managment, scheduling and interviewing for new hires
• Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
• Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
• Execute, track and analyze marketing initiatives/investments to determine ROI and plan for future initiatives
• Provide timely reporting as needed
• Other duties as assigned

Qualifications

• Outstanding and effective team leadership skills to include training and accountability of standards
• Demonstrated passion for excellent customer service
• Effectively present information in one-on-one and small group situations
• Previous pest control business management (preferred)
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
• Ability to execute structure within franchise requirements
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Be the subject matter expert on Mosquito Squad offerings and process
• Must be able to lift a minimum of 65 lbs
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test