Operations Coordinator

About the role

The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Maintain unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
• Be the Community Management stakeholder of each project.
• Auxiliary in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Communicate with on-site team and residents in person (or telephonically and virtually when not possible) to confirm work completion, gather feedback, and recommend improvements.
• Auxiliary in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.

Requirements

• High school diploma or equivalent required.
• College degree preferred.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management is preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized hub environment.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions outlined above and as arise in the ordinary course of the job.

Qualifications

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.

Skills

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Team-oriented mindset with a commitment to efficiency and service excellence.
• Initiative to enhance workflows and optimize maintenance processes.
• Detail-focused approach to tracking and managing vendor relationships.
• Strong communication skills to foster positive resident experiences.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

Benefits

• Competitive salaries.
• Experience career growth.
• Eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20%.

Pay

The pay range for this position is $24.50 - $33.50 per hour. New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.