Operations Coordinator - Boca Raton

At Cartier North America, we embrace diversity and inclusion to foster creativity, knowledge, and excellence. Our goal is to create an exceptional client experience through a unified, appointment-recommended model that delivers personalized product curation, attention, and services.

About the Role

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. This role manages day-to-day processes, including administrative support for transactional activities, financial compliance, logistics, inventory control, and the implementation of policies and procedures.

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures; champion compliance among the team.
• Coordinate efficient opening and closing procedures for the boutique.
• Manage the movement of product in/out of the boutique, including shipments, transfers, consignments, and internal stock movements while maintaining quality control and preventing stock losses.
• Demonstrate excellent care and proper handling of products, adhering to packing, shipping, and receiving procedures, especially for high-value items.
• Monitor financial aspects of boutique sales, ensuring daily transactions and paperwork are submitted accurately and on time.
• Support transactional flows (e.g., ecommerce) to ensure seamless business operations and client experience.
• Coordinate inventory control processes, including daily/weekly/monthly counts and stock movements, to ensure a successful annual inventory.
• Uphold Cartier standards for boutique maintenance, third-party vendors, tools, technology, and equipment.
• Partner with client-facing teams to manage boutique supply inventory, including replenishment for sales and hospitality areas, and support Lean/5S strategies for optimal storage organization.
• Assist with care service responsibilities, such as client repair flow, report execution, and monthly inventory reconciliation.
• Support boutique audits and collaborate with management to implement action plans.
• Participate in daily setup and breakdown of the boutique for opening/closing as needed.
• Exhibit strong communication and problem-solving skills while partnering with boutique management and peers.
• Develop fundamental brand knowledge to convey Cartier’s heritage and values.
• Stay current on industry news, local/global competition, and community connections.
• Share operational best practices with regional and network peers.
• Uphold Cartier’s standards in appearance, manner, and demeanor to project a professional and approachable image.
• Contribute to a positive and productive boutique environment through collaboration and savoir-faire.
• Elevate operational excellence by improving day-to-day processes and workflows.
• Be open to transversal duties to support the broader team beyond everyday responsibilities.
• Demonstrate Cartier competencies and behaviors, fostering transparency and feedback.
• Embrace and integrate diverse perspectives as an active member of the network operations community.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Previous operations experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and proficiency with technology.
• MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Skills

• Availability to work retail hours (including weekends) and travel for trainings as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Strong understanding of client service needs (internal and external).
• Frequent moving of packages and product.
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy.
• Collaborative approach with a “can-do” attitude.
• Intellectual curiosity and passion for learning.

Benefits

• Comprehensive health and wellbeing benefits, including medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for you and your household members.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit and paid time off.
• Volunteer time off to support local community initiatives.