Operations Assistant I

About the role

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met.

Responsibilities

• Assist in monitoring and tracking shipment status to ensure delivery dates are met
• Update database with notes regarding changes and communications – weights, dates, addresses changes, etc.
• Effectively communicate with agents and customers via telephone and email regarding status of shipment
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
• Assist with sending required documentation and paperwork to the bases
• Additional administrative tasks including data entry and phones
• Overtime is required during peak season
• Other duties as assigned

Requirements

• Education: Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience
• Travel: No travel required
• Excellent customer service and communication skills (verbal and written)
• Ability to work under deadlines and within specific time frames
• Exceptional ability to identify, analyze, and solve problems
• Ability to articulate a vision and then motivate others for engagement
• Self-motivated; works with resourcefulness, urgency and with minimum supervision
• Strong ability to prioritize and re-prioritize as situations change throughout the workday
• Ability to cultivate the strengths of subordinates and peers
• Strong documentation, planning, and organizing skills
• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports; ability to speak effectively before groups of customers or employees of organization; excellent written and verbal communication skills
• Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry
• Reasoning ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Computer operations: Strong knowledge of Microsoft Office Suite and knowledge of social networking
• Planning/Organization: Ability to prioritize and re-prioritize as situations and needs change throughout the workday; ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Working conditions: Cubicle working environment; noise level in the work environment is usually moderate
• Physical/Environmental Demands: Stand – Under 1/3 Time; Walk – Under 1/3 Time; Sit – Over 2/3 Time; Use hands to finger, handle, or feel – Over 2/3 Time; Reach with hands and arms – 1/3 to 2/3 Time; Climb or balance – None; Stoop, kneel, crouch or crawl – Under 1/3 Time; Talk or hear – over 1/3 to 2/3 time; Taste or smell – None
• Physical Activity Level: Occasionally lift and/or move up to 10 pounds; regularly required to sit, use hands to finger, handle, or feel and talk or hear; occasionally required to reach with hands and arms
• Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials
• Special Vision Requirements: Close vision and ability to adjust focus

Benefits

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development