Operations Analyst - Human Services Program Representative 2

Location: St. Paul
Telework eligible: Yes (applicants must reside in Minnesota or a bordering state within 50 miles of the primary work location)
Full-time, unlimited (regular) position

About the role

This position represents the Department of Human Services (DHS) as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.

Responsibilities

• Partner with DHS, Minnesota IT Services (MNIT), MNsure, and county, tribal, and state health care processing entities to develop business requirements, design documents, and workflows for new or enhanced system functionality and other high-priority system changes required for MHCP.
• Initiate, lead, and coordinate efforts to identify, analyze, recommend, develop, and implement changes and improvements for business processes and procedures under limited supervision.
• Use critical analysis, problem-solving, and process improvement skills to identify issues, evaluate, plan, make decisions, recommend, and implement solutions without compromising program integrity, system functionality, and customer service.
• Develop business use case scenarios and instructions for user acceptance testing. Document results, submit potential issues, and prioritize defects found in user acceptance.

Requirements

• Three (3) years of experience working in eligibility technology systems, such as Minnesota Eligibility Technology System (METS), MAXIS, and MMIS to effectuate eligibility for Minnesota Health Care Programs (e.g., Medical Assistance, MinnesotaCare).
• Experience identifying and expressing business needs to address policy, operational, or system improvements or challenges.
• Ability to effectively guide and organize problem-solving teams, resolve conflicts, and negotiate.
• A bachelor’s degree or higher in Health Care Administration or a related field may substitute for one (1) year of experience.

Preferred Qualifications

• Experience working in METS, MAXIS, and/or MMIS.
• In-depth understanding of MHCP policy, processes, and systems to guide the implementation of new or corrected system functionality, business processes, and procedures.
• Experience working on projects as a Subject Matter Expert (SME) or related roles, responsible for communicating policy and/or business needs.
• Ability to review business and functional requirements to ensure they are correct and complete.
• Strong oral and written communication skills sufficient to communicate with both technical and non-technical personnel.
• Experience managing multiple concurrent projects and competing priorities under demanding deadlines.
• Experience participating in user acceptance testing to validate that technical solutions work as designed according to business and functional system requirements.
• Decision-making experience related to planning, organizing, directing, and controlling functions to achieve organizational goals and objectives.
• Experience working effectively with others from diverse backgrounds and cultures.

Pay

$32.97 - $48.60 hourly; $68,841 - $101,476 annually

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income upon retirement (after working at least three years)
• Employer-paid life insurance
• Short-term and long-term disability insurance
• Tax-free expense accounts for health, dental, and dependent care
• Training, classes, and professional development opportunities
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support, including mental health, relationship challenges, grief and loss, finances, and legal issues
• Daily living/convenience services (e.g., chore services, home repair, trip planning, child/elder care)

Benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.