HR Operations Representative II (HR02)

About the role

The HR Operations Representative II is responsible for supporting United Utility's HR Shared Services model across HR operations, employee lifecycle administration, onboarding, compliance, benefits administration, reporting, and employee support. The position supports a multi-state workforce consisting of field, craft, union, non-union, and corporate employees.

Essential Functions

• Deliver HR service and support to employees and managers.
• Process employee lifecycle transactions.
• Support onboarding and offboarding.
• Maintain employee records and HRIS data.
• Administer benefits activities appropriate to role level.
• Support compliance, reporting, audits, and process improvement.
• Partner with payroll, talent acquisition, operations leadership, vendors, brokers, and carriers.

HR Operations Responsibilities

• Employee data management
• HR transaction processing
• Onboarding coordination
• HR documentation management
• Policy and procedure support
• Reporting and analytics support
• Compliance support
• Shared Services case management

Benefits Administration Responsibilities

• Employee benefit inquiries
• Enrollment administration
• Eligibility management
• Life event processing
• Open Enrollment support
• Carrier and broker coordination
• Benefits audits and reconciliation
• Employee communications

Decision-Making Authority

Exercises independent judgment consistent with role level. Responsible for transaction accuracy, issue resolution, escalation decisions, documentation review, and compliance support.

Internal Relationships

• Employees
• Supervisors, managers
• Payroll
• Talent acquisition
• HR leadership
• Finance
• Safety
• Operations
• Executive leadership

External Relationships

• Benefit carriers
• Brokers
• Retirement vendors
• Background screening vendors
• HR technology providers
• Regulatory agencies

Required Education

Associate degree or bachelor's degree in human resources, Business Administration, or related field preferred.

Required Experience

• 1 - 2 years of relevant HR operations, benefits administration, payroll, customer service, shared services, or administrative experience.

Knowledge Requirements

• Employee lifecycle administration
• Benefits administration
• HRIS systems
• Payroll concepts
• Multi-state workforce administration
• Confidentiality requirements
• HR compliance concepts
• Utility and infrastructure workforce environments

Skills Requirements

• Customer service
• Communication
• Case management
• Data analysis
• Auditing
• Reporting
• Vendor coordination

Ability Requirements

• Maintain confidentiality
• Manage competing priorities
• Work independently
• Build productive relationships
• Interpret policies and procedures
• Adapt to changing business needs

Physical Requirements

Ability to work at a computer for extended periods, communicate effectively, and occasionally travel for meetings, training, or operational support.

Working Conditions

Hybrid office and remote work environment supporting a geographically dispersed workforce.

Success Metrics

• Customer Satisfaction
• SLA Achievement
• Transaction Accuracy
• Benefits Administration Accuracy
• Compliance Performance
• Data Integrity
• Audit Results
• Case Resolution Timeliness

Promotion Readiness Criteria

• Consistent performance
• Strong service metrics
• Process expertise
• Compliance knowledge
• Demonstrated readiness for increased responsibility

Career Progression

• Progression opportunities exist into HR Operations, Benefits, HRIS, Payroll, and leadership career tracks.

Time Allocation

30% Case Resolution | 30% HR Operations | 30% Benefits Administration | 10% Process Improvement

Important Information

Applicants may be asked:

• "Are you currently employed by the Company?"

For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.