Operations Manager (Human Services Supervisor 2)

Oregon Department of Human Services | Salary: $5,907 – $9,143/month | Full-time, permanent | Florence, OR | Posted 10/22/2026, closes 11/05/2026

About the role

As an Operations Manager (Human Services Supervisor 2), you will oversee the daily function of a branch office, managing Business Operation Specialists, Engagement Specialists, Benefit and Eligibility Specialists, and Community Partnership Coordinators. You will participate in the management of Self Sufficiency programs, develop program rules and policies, set long- and short-range goals, evaluate programs, and prepare budgets.

Responsibilities

• Participate in the management of Self Sufficiency programs, development of program rules and policies, development of long and short-range goals and plans, and program evaluation and budget preparation.
• Evaluate and review performance in program delivery and desired outcomes of services, including daily administration of department programs and development of new services as identified.
• Monitor and analyze local office effectiveness in policy implementation and application.
• Provide direction to local office staff to achieve and maintain performance measures established by the department or district, such as program accuracy rates, various JOBS participation rates and office job placement targets.
• Establish and maintain a sense of purpose by setting clear expectations for staff and holding staff accountable for accomplishing those expectations and desired outcomes.
• Utilize feedback, monitoring of performance, team building, training and development to support staff.

Requirements

• A valid driver’s license and acceptable driving record.
• Four years of lead work, supervision, or progressively related experience.
• OR one year of related experience and a bachelor’s degree in a related field.

Skills

• Leadership and Vision – Experience guiding teams with a clear understanding of long-term objectives.
• Team Development and Motivation – Experience recognizing individual strengths, providing constructive feedback, and fostering a culture of growth, trust, collaboration and accountability.
• Communication and Change Management Skills – Experience bridging gaps between teams, executives, and stakeholders.
• Decision-Making and Strategic Thinking – Experience making tough calls based on data, insight, and organizational priorities.
• Organizational and Prioritization Skills – Experience being flexible and managing multiple moving parts while keeping programs on track.

Schedule

• Works in an integrated office environment in Florence, OR.
• Daily phone and office contact with customers, including angry, upset, hostile or drug-affected individuals.
• High stress environment due to high-volume workload with short timeframes.
• Irregular work hours with some evenings; required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• Usual work hours are in-office from 8 AM to 5 PM, but starting and stopping times for a particular 8-hour day may be adjusted for operational needs.
• Most travel is local but may include travel across the state; may involve occasional overnight stay away from local area.

Pay

Monthly salary range: $5,907 – $9,143. Annual salary increases until reaching the top of the range; cost-of-living adjustments apply.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Background Checks

• If selected as a finalist, a criminal history and background check will be conducted; adverse results may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
• ODHS will use E-Verify to confirm work authorization.