Operations Manager (Human Services Supervisor 2)

Agency: Department of Human Services | Posted: 10/22/2026 | Deadline: 11/05/2026 | Position Type: Employee

About the role

We are hiring an Operations Manager (Human Services Supervisor 2) to join our team. In this position you are responsible for the daily function of the branch office including management of Business Operation Specialist, Engagement Specialist, Benefit and Eligibility Specialist and Community Partnership Coordinator.

Responsibilities

• Participate in the management of Self Sufficiency programs, development of program rules and policies, development of long and short-range goals and plans, and program evaluation and budget preparation.
• Evaluate and review performance in program delivery and desired outcomes of services, including daily administration of department programs and development of new services as identified.
• Monitor and analyze local office effectiveness in policy implementation and application.
• Provide direction to local office staff to achieve and maintain performance measures established by the department or district, such as program accuracy rates, various JOBS participation rates and office job placement targets.
• Establish and maintain a sense of purpose by setting clear expectations for staff and holding staff accountable for accomplishing those expectations and desired outcomes.
• Utilize feedback, monitoring of performance, team building, training and development to support staff.

Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• Four years of lead work, supervision, or progressively related experience.
• OR one year of related experience and a bachelor’s degree in a related field.

Qualifications

• Leadership and Vision – Experience guiding teams with a clear understanding of long-term objectives.
• Team Development and Motivation – Experience recognizing individual strengths, providing constructive feedback, and fostering a culture of growth, trust, collaboration and accountability.
• Communication and Change Management Skills – Experience bridging gaps between teams, executives, and stakeholders.
• Decision-Making and Strategic Thinking – Experience making tough calls based on data, insight, and organizational priorities.
• Organizational and Prioritization Skills – Experience being flexible and managing multiple moving parts while keeping programs on track.

Working Conditions

• Works in an integrated office environment where diverse programs, partners and staff create the work team. Office is located in Florence, OR.
• Daily phone and office contact with customers, including angry, upset, hostile or drug-affected individuals.
• High stress environment due to a high-volume workload with short timeframes.
• Irregular work hours with some evening.
• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• The usual work hours will be in-office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
• Most travel will be local but may include travel across the state.
• May involve occasional overnight stay away from local area.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary Range: $5,907 - $9,143

Additional Information

If selected as a finalist, a criminal history and background check will be conducted; adverse results may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States; ODHS uses E-Verify. Veterans’ preference is available; see agency guidance for document submission. This is a permanent, full-time, Management Service, Supervisory position not represented by a union. This recruitment may be used to fill future vacancies in the same classification. For accommodation requests under the ADA, application questions, or job-specific questions, contact recruiter Bonnie Nyssen at bonnie.nyssen@odhs.oregon.gov.