Business Operations Manager (Human Services Supervisor 2)

Oregon Department of Human Services | Full-time | Salary range: $5,907 – $9,143 per month

About the role

The Self-Sufficiency Program (SSP) is the statewide delivery mechanism for self-sufficiency services, with approximately 1,900 staff and managers determining eligibility for a biennial program budget of over $3 billion. This Branch Operations Manager (Human Services Supervisor 2) provides leadership and administrative functions to carry out department objectives, implement the department's vision using local community resources, and manage daily branch office operations. The position oversees Business Operations Specialists, Engagement Specialists, Benefit and Eligibility Specialists, and Community Partnership Coordinators, and may also have responsibilities across Child Welfare, Oregon Eligibility Partnership, Aging and People with Disabilities, or Vocational Rehabilitation programs.

Responsibilities

• Provide leadership and perform administrative functions to carry out department objectives and goals, implementing the department's vision using local community resources and staff.
• Work in partnership with the community to develop and create services meeting the unique needs of families and individuals.
• Manage daily branch office functions, including supervision of Business Operations Specialists, Engagement Specialists, Benefit and Eligibility Specialists, and Community Partnership Coordinators.
• Manage and direct cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with department policies.
• Recommend revisions to department policies and procedures.
• Establish work schedules and monitor work performed by office staff to meet agreed-upon goals, objectives, and targets.
• Collaborate with public and private management partners to design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
• Actively achieve ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
• Provide culturally appropriate