Operation Supervisor - Pharmacy

Overview

Primary responsibilities include overseeing the daily operations of the team, ensuring that all tasks are completed efficiently and effectively. Coordinates with department management and other departments to ensure smooth communication and collaboration. Monitors the performance and productivity, provides feedback and coaching, and resolves any issues or conflicts that may arise.

Responsibilities

• Oversees the daily operations of the department and ensure compliance with policies, procedures, and standards
• Manages employee performance, training, development and discipline
• Cross-Functional Departments within the Organization
• Coordinates with other supervisors, managers, and stakeholders to ensure smooth workflow and effective communication
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Monitors and evaluates the quality, efficiency, and productivity of the operations and implement continuous improvement initiatives
• Prepares and analyze reports, metrics, and forecasts and provide feedback and recommendations
• Identifies and resolve any issues or problems that may arise in the operations or with the employees or customers

Requirements

• 3 years of experience in operations management or supervision
• Associate’s Degree (AA) or equivalent combination of education and/or experience
• Excellent communication, leadership, and problem-solving skills
• Knowledge of operational policies, procedures, and best practices
• Proficient with various Microsoft Office and other relevant software

Qualifications

• Values
• Values Certainty - The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.
• Delivers what you commit to. Builds and Maintains Trust
• Communicates Clearly & Tailors to Audience
• Motivates & Drives Strong Performance
• Compassion - We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.
• Treat other the way you want to be treated. Demonstrates Emotional Intelligence
• Resolves Conflict Productively
• Models our Values
• Advancement - We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.
• Speak the truth. Embraces Change & Mobilizes team
• Takes Accountability & Ownership
• Influences toward Action

Benefits

• Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits: Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development: Ongoing training and professional development
• Work-Life Balance: Remote or hybrid work options (if applicable)
• Wellness programs and mental health support