Operation Manager Trainee

About the Role

As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This Operations Management Trainee (OMT) program is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and metrics. This role offers the opportunity to utilize problem-solving abilities to help make sound business decisions for the company.

Relocation within the business unit at the conclusion of the training program is required. This is an excellent opportunity for a recent college graduate to start their career with a stable and successful company in the transportation industry.

Responsibilities

• Manage customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and ensuring customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads while ensuring policy and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance (PM) scheduling, follow-up on breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• One (1) year or more of customer service experience with issue resolution preferred.
• Strong mechanical skills preferred.
• Willingness to relocate at the conclusion of the training program.

Skills

• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Capable of multitasking, highly organized, with excellent time management skills.
• Able to prioritize work effectively.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software packages.
• Basic understanding of business finance, controls, and metrics.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• 401(k) Savings Plan with a company match.
• Discounted stock purchase options.
• Performance-based annual cost of living increases.
• Comprehensive training and continued professional development.
• Regional and local Ryder resources for guidance and support.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

Pay

Salaried position with a pay range of $60,000 per year. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

Schedule

1st shift - Monday through Friday, 8:00 AM to 4:30 PM.

Shop Location: Houston, TX.