Operation Manager Trainee

About the role

This is an essential industry and we’ve been in the game since 1933! Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train!

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook up with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Requirements

• Bachelor’s Degree Required
• One (1) year or more customer service with issues resolution experience preferred.
• DOT Regulated: No
• #INDexempt #FB

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.
• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Able to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Skills

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Able to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

Pay

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

• Pay Type : Salaried
• Minimum Pay Range: $60,000
• Maximum Pay Range: $60,000

Schedule

• Shift/Schedule: 1st shift - Monday - Friday, 8:00am - 4:30pm