Operations Manager Trainee

About the role

PDS Health is seeking an Operations Manager Trainee (OMT) to gain experience and develop skills in operating a financially viable PDS supported dental office. The role is designed to prepare individuals to independently manage a dental office within 4-6 months.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive revenue and profit growth, manage expenses, and meet monthly goals
• Show proficiency in cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain professional appearance and communication
• Implement an office success plan and ensure compliance with company policies
• Develop and implement an office success plan; including development of staff and office protocols
• Manage team members during manager absences

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Associate or bachelor’s degree preferred
• Experience leading teams, mentoring, and coaching subordinates
• Knowledge of dental plans, insurances, administrative guidelines, limitations, and exclusions
• Financial acumen, process focus, and influence skills
• Knowledge of Microsoft applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret financial reports and apply policies and procedures
• Strong organizational skills and ability to solve problems
• Excellent communication and presentation skills

Preferred Qualifications

• Associate or bachelor’s degree
• Five or more years of experience leading a team
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Ability to influence and build trust with team members

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$27.75 - $38.75 / Hourly

Schedule

This role is full-time and requires frequent travel to multiple offices.