Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at Arsenal Modern Dentistry is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves gaining an understanding of operational management principles and best practices, and is expected to lead a team of both front and back office staff within 4-6 months.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Engage in comprehensive training, supervision, counseling, and coaching of team members
• Assess, investigate, and resolve staff and patient issues
• Execute the PDS Operational Model to meet office imperatives
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan during manager absences
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports and legal documents
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned
• Strong commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Excellent communication and presentation skills
• Organizational ability and systematic approach in carrying out assignments
• Demonstrated ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused

Preferred Qualifications

• Associate degree or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, including profit drivers, utilizing metrics to manage, building the financial understanding of staff and clinicians, and understanding local market drivers and competition
• Ability to influence and build trust with those requiring coaching, creating a win-win need for change, tailoring coaching style to individual needs, recognizing and celebrating improvement to sustain change

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$30.50 - $40.00 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work schedule is flexible and may vary depending on the needs of the office and the individual's role.