Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency and adherence to cash management and accounting protocols, and to show competency in managing a team of both Front Office and Back Office team members within 4-6 months of the start of the program.

Responsibilities

• Model company culture, values, standards and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor
• Implement an office success plan and ensure compliance with company policies and regulatory bodies
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals
• Develop and implement an office success plan; including development of staff and office protocols to provide for efficient operations during manager absences

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports and legal documents
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Very orderly and excels at cutting through confusion and turning chaos into order
• Demonstrates a strong ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused

Preferred Qualifications

• Associate degree, Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Skills

• Results-oriented
• Effective team builder
• Patient advocate
• Process-focused operator
• Financial acumen
• Influencer
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports and legal documents
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Very orderly and excels at cutting through confusion and turning chaos into order
• Demonstrates a strong ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$27.75 - $38.75 / Hourly

Work Environment

This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members, vendors, or patients. While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Equal Opportunity Employer

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.