Operation Manager Trainee

About the role

Ryder is seeking individuals passionate about the transportation and logistics industry. The Customer Service Coordinator role offers hands-on training in managing a heavy-duty truck repair shop while learning to develop a robust career in this field.

Responsibilities

• Provide quality customer interface and proactive customer management
• Coordinate with the rental department to maximize utilization
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads
• Ensure policy and processes are followed to optimize running costs and maintenance overhead
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Requirements

• Bachelor’s Degree Required
• One (1) year or more customer service with issues resolution experience preferred
• DOT Regulated: No
• #INDexempt #FB

Qualifications

• Bachelor's degree required
• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills
• Able to prioritize work
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills
• Excellent influencing skills
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Able to work independently and as a member of a team
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required
• Basic understanding of Business Finance, controls and metrics beginner required

Skills

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills
• Able to prioritize work
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills
• Excellent influencing skills
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Able to work independently and as a member of a team
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required
• Basic understanding of Business Finance, controls and metrics beginner required

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Annual cost of living increases
• Discounted stock purchase options
• Performance-based annual cost of living increases
• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization

Pay

The minimum and maximum pay range for this position is $60,000 per year.

Schedule

This position operates on a 1st shift schedule, Monday - Friday, 8:00am - 4:30pm.