Operations Manager Trainee

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This program is fast-paced and touches every aspect of the business unit, requiring cross-functional work across Operations, Asset Management, Sales, Quality, and Rental Management. The ideal path of progression in this role is an Ops Supervisor. This is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train.

A completed 4-year college degree is required. Relocation within the business unit at the conclusion of the training program is required.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize them.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software packages.
• Basic understanding of Business Finance, controls, and metrics.

Qualifications

• Bachelor's Degree (Required).
• 1 year or more in customer service with issues resolution experience (Preferred).

Schedule

Monday - Friday, 10:00 AM to 6:30 PM. Work schedules are subject to change as the trainee progresses in the program.

Pay

Paid weekly. Salary is determined based on internal equity, market data, applicant’s skills, prior relevant experience, certain degrees, or certifications. Salary range: $60,000 - $61,000 annually. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.