Operations Manager Trainee

About the role

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor.

Responsibilities

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Maintains an appropriate professional appearance and demeanor in accordance with company policies
• Gains proficiency and understands the tools and resources available with regards to People related functions
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Must possess and maintain a valid driver’s license and automobile insurance
• Must have reliable means of transportation to travel to assigned offices

Preferred: Associate degree, Bachelor’s degree, Five or more years of experience leading a team, mentoring and coaching subordinates

Skills

• Results Oriented
• Effective Team Builder
• Patient Advocate
• Process Focused Operator
• Financial Acumen
• Influencer
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems
• Use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports, and legal documents
• Strong sense of personal responsibility for tasks assigned
• Ability to communicate effectively and present information, both verbally and in writing

Work Environment

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job. This is primarily a sedentary office classification but may require field visits and driving.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

Upon completion of the Operations Manager training program, this role will be a salaried position. Compensation Information $25.25-$35.25 / Hourly