Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to manage a team of both Front Office and Back Office team members within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor
• Implement an office success plan and ensure compliance with company policies and regulatory bodies
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and effectiveness of systems
• Develop and implement an office success plan; including development of staff and office protocols to provide for efficient operations during manager absences
• Other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Knowledge of financial acumen, process focus, and influencer skills

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Experience with Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
• Commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Excellent communication and presentation skills
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Demonstrated ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$30.50 - $40.00 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job. This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. There is occasional exposure to irate team members, vendors, or patients. While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Equal Opportunity Employer

We celebrate diversity and are united in our mission to create healthier and happier team members.