Operations Manager Trainee

About the role

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor.

Responsibilities

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Maintains an appropriate professional appearance and demeanor in accordance with company policies
• Gains proficiency and understands the tools and resources available with regards to People related functions
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Must possess and maintain a valid driver’s license and automobile insurance
• Must have reliable means of transportation to travel to assigned offices

Preferred: Associate degree, Bachelor’s degree, Five or more years of experience leading a team, mentoring and coaching subordinates

Skills

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment

Work Environment

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job. This is primarily a sedentary office classification but may require field visits and driving.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

Upon completion of the Operations Manager training program, this role will be a salaried position. Compensation Information $25.25-$35.25 / Hourly