Operations Manager Trainee

About the Role

The Operations Manager Trainee (OMT) role is designed to develop the skills and company knowledge necessary to independently run a financially viable PDS-supported dental office. The OMT will engage in professional development through the OM Development Program, supported by their direct supervisor, via structured curriculum, on-the-job practical application, and development meetings. This role is expected to transition into independent management of a dental office within 4-6 months upon timely completion of the program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learn to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching.
• Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, and creative solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth while managing expenses to achieve monthly goals and budget.
• Demonstrate proficiency and adherence to cash management and accounting protocols.
• Act as a catalyst in team development to create the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to identify and implement opportunities for improvement.
• Maintain open communication with direct supervisors to build trust-based relationships and address issues early.
• Maintain a professional appearance and demeanor in accordance with company policies.
• Gain proficiency in People-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
• Ensure compliance with company policies and state, federal, and regulatory requirements.
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, performance goals, and system effectiveness.
• By the end of the development program, demonstrate competency in managing both Front Office and Back Office teams, displaying leadership and team development capabilities.
• Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by the direct supervisor to improve team member development outcomes.

Qualifications

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Possess and maintain a valid driver’s license and automobile insurance (verified via motor vehicle record check at hire).
• Reliable means of transportation to travel to multiple offices per day, sometimes several times daily.
• In lieu of a driver’s license, must have reliable alternate transportation for timely travel to multiple offices.
• Travel may be planned or unplanned and is subject to change without notice.

Preferred Qualifications

• Associate degree or Bachelor’s degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

Skills

• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
• Effective Team Builder: Demonstrates character and integrity; communicates openly; confronts issues; motivates and inspires; educates and trains; assesses talent consistently.
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical.
• Process Focused Operator: Data-driven decision-maker; detailed; organized; comprehensive knowledge of operational processes; computer proficient.
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds financial understanding of staff and clinicians; understands local market drivers and competition.
• Influencer: Active listener and observer of behavior; builds trust; creates win-win scenarios for change; tailors coaching style; recognizes and celebrates improvement.
• Knowledge of dental plans, insurance fees, administrative guidelines, limitations, exclusions, and reporting systems.
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment.
• Displays independent judgment; makes timely and accurate decisions based on available information, even when vague or limited.
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality.
• Prioritizes tasks and projects with limited direction while contributing to organizational success.
• Ability to read, analyze, and interpret financial reports, legal documents, and common inquiries from patients, team members, regulatory agencies, or vendors.
• Ability to draw valid conclusions, apply sound judgment under pressure, and interpret policies and procedures.
• Ability to work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions.
• Strong sense of personal responsibility; ability to work with others and accept direction.
• Commitment to educational advancement and flexibility in adapting processes to meet unique needs.
• Effective verbal and written communication; ability to lead a team, prioritize duties, coach, mentor, and handle team member relations.
• Organizational ability; systematic approach to assignments; excels at turning chaos into order.
• Strong problem-solving skills; detail-oriented; process-focused; self-motivated; proactive; patient-focused.
• Ability to create and deliver outstanding presentations.

Work Environment

The role is primarily sedentary, involving office work with occasional field visits and driving. Temperature conditions are controlled, with no direct exposure to hazardous substances. The noise level is usually low to moderate, with occasional exposure to irate team members, vendors, or patients.

• Regularly required to sit, stand, walk, keyboard, handle, or feel objects, reach with hands and arms, see, talk, and hear.
• Frequently lifts and/or carries reports, records, and materials weighing less than 40 pounds.
• Occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed for computer and office equipment use.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Pay

$27.75 - $38.75 per hour. Upon completion of the Operations Manager training program, this role transitions to a salaried position.