Operation Manager Trainee
RYKER · Houston, TX · Today
On-siteManagement$47k/yrFull-time
Shop Location: Houston, Texas
Schedule
Tuesday–Saturday
- Tuesday–Friday: 10 AM to 6 PM
- Saturday: 6:30 AM to 3:30 PM
Pay
Hourly pay, paid weekly. Salaried position with a pay range of $60,000.
Benefits
- Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
- Paid time off for vacation, illness, bereavement, family, and parental leave
- Tax-advantaged 401(k) retirement savings plan
Responsibilities
- Support the shop management process and assist in cost savings, customer retention, and metric-based initiatives
- Handle customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers
- Partner with Sales staff on customer calls for new business and increased customer satisfaction
- Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize these costs
- Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
- Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
- Relocation within the business unit at the conclusion of the training program is required
- Perform other duties as assigned
Requirements
- Bachelor’s Degree (Required)
- 1 year or more in customer service with issues resolution experience (Preferred)
- Strong PC knowledge/skills, including advanced spreadsheet and word processing software packages (Required)
- Basic understanding of Business Finance, controls, and metrics (Beginner, Required)
Skills
- Detail-oriented with excellent follow-up practices (Required)
- Strong verbal and written communication skills (Required)
- Commitment to organizational goals (Required)
- Capable of multi-tasking, highly organized, with excellent time management skills (Required)
- Flexibility to operate and self-driven to excel in a fast-paced environment (Required)
- Strong mechanical skills (Required)
- Effective interpersonal skills (Required)
- Excellent influencing skills (Required)
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) (Required)
- Ability to work independently and as a member of a team (Required)