Onsite Service Technician I

About the role

Spotting a solution and fixing a problem is a tremendous technical skill that requires diligence, determination, and a knack for knowledge. Canon USA seeks individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.

Responsibilities

• Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
• Bonuses paid on weekends
• Shift differentials for night shifts
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday
• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

Requirements

• Hold a High School diploma or equivalent experience
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Qualifications

• Ability to function in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Skills

• Basic understanding of internet environments
• Ability to diagnose and resolve technical issues
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of Canon-supported products and services

Benefits

• Competitive compensation
• Discretionary profit sharing
• Discretionary success sharing
• Employee discounts
• Volunteer opportunities
• Employee referral bonus
• Recognition programs
• Vacation

Pay

The anticipated base salary range for this role is $19.00-25.49 per hour. This role is eligible for a transportation allowance.

Schedule

Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays), with bonuses paid on weekends and shift differentials for night shifts. Shifts range from Sunday-Wednesday or Wednesday-Saturday, with training occurring during daytime hours.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

We are a global digital imaging leader with an unparalleled reputation for quality and innovation. We foster a strong work ethic, creativity, and a cooperative spirit among our team members. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a leader in digital imaging and innovation.

What We Offer

• Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more
• Employee referral bonus
• Employee discounts
• Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Posting Tags

• #PM19