Onsite Service Technician I

About the role

Spotting a solution and fixing a problem is a tremendous technical skill that requires diligence, determination, and a knack for knowledge. Canon USA seeks individuals who strive for excellence in operational, maintenance, and networking support to assist valued customers with the basic technical expertise of Canon-supported products.

Responsibilities

• Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
• Bonuses paid on weekends
• Shift differentials for night shifts
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday
• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

Requirements

• High School diploma or equivalent experience required
• Basic understanding of internet environments and ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Valid driver's license and acceptable driving record necessary
• Ability to function in a 24/7 environment, perform shift work, and manage on-call rotations
• Capable of obtaining necessary security and/or other clearances required by customers to enter their premises
• Able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Qualifications

• Ability to travel
• Capable of functioning in a 24/7 environment
• Capable of obtaining necessary security and/or other clearances required by customers to enter their premises
• Able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Skills

• Technical troubleshooting and diagnostics
• Customer service and communication skills
• Problem-solving abilities
• Knowledge of internet environments

Benefits

Includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Pay

The anticipated base salary range for this role is $19.00-25.49 hourly. This role is eligible for a transportation allowance.

Schedule

Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays), with bonuses paid on weekends and shift differentials for night shifts.