Onsite Support Technician I

Responsibilities

• Provide day-to-day technical support for end-users' hardware and software needs.
• Project-based support, including routine, technical support and maintenance for desktop, laptop, and network systems.
• Resolve hardware and software issues and document resolutions.
• Install, configure, and update end-user desktop and laptop software.
• Prioritize and escalate issues as necessary.
• Perform telecom moves, adds, and changes for end-users.
• Identify and resolve problems using knowledge transfer forums.
• Contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution.

Qualifications

• Knowledge of end-user hardware and software needs.
• Experience with troubleshooting technical problems.
• Ability to act as a liaison between customers and technical teams.
• Skills in installing, configuring, and updating software.
• Experience with telecom moves, adds, and changes.
• Knowledge of knowledge transfer forums and problem-solving techniques.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance and AD&D coverage.
• Flexible spending accounts.
• Pre-tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off including flexible vacation, accrued vacation, and paid sick leave.
• 11 paid holidays.
• Volunteer programs.
• Employee stock purchase plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.

Pay

• Hiring range in USD from $19.09 - $36.35 per hour.
• Range from $39,700 - $75,600 per year.

Schedule

• Varies based on the specific role and location.