Onsite Support Technician

Day-To-Day Responsibilities

• Resolve issues related to: Q-sys, Crestron, Logitech, Microsoft Teams rooms, Windows 11, BrightSign, AppSpace, Biamp, Shure and other AV and Digital Signage technologies.
• Provide AV tech support of planned VIP events.
• Meet, greet, provide direct assistance and training to end users in the operation of AV systems.
• Provide ongoing support and troubleshooting assistance to customers actively participating in meetings.
• Setup/breakdown of conference spaces to meet the customers event needs.
• Gather feedback from end users and provide tips and training to make the experience smoother.
• Maintain tickets and communicate with relevant departments to resolve technology issues.
• Work with key customer stakeholders to ensure alignment of technology integration and communicated business goals and strategies.
• Stay up to date on company communications regarding technology outages.
• Perform routine preventative maintenance checks and service on AV systems.
• Troubleshoot, system fault isolation, projector lamp changes, filter cleaning, etc.
• Cook up the RMA process and parts procurement as needed.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation as needed.
• Identify potential risks and create troubleshooting plans.
• Proactively track and install critical software updates, ensuring systems are always up-to-date and secure against potential vulnerabilities.

Must-Haves

• Effectively communicate with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic Windows knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work minimal after hours and weekends when required.

Nice-To-Haves

• Minimum of 1-2 years of audiovisual integration experience.
• Formal education in Electronics or related field.
• Intermediate PC troubleshooting knowledge.
• AVIXA CTS Certification.