Onsite Support Technician

About the role

Join the pCare Services team at Uniguest and help improve the hospital experience for patients and healthcare staff. As a Part-Time Onsite Support Technician, you'll be the friendly face of our technology, providing hands-on support that keeps patients connected and hospital staff equipped with the tools they need.

What You'll Do

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

What You'll Bring

• A passion for helping people and providing excellent customer service.
• Strong communication skills and a friendly, professional attitude.
• Ability to work independently and manage your time effectively.
• Basic computer skills and comfort learning new technology.
• Basic troubleshooting or technical repair experience.
• At least one year of customer service experience is preferred.
• Ability to install a 32-inch television on a wall mount.
• Experience using basic hand tools.

Qualifications

• A high school diploma or equivalent.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications.