Onsite Support Technician

About the role

Onsite Support Technician role involves hands-on installation, configuration, and support of in-room hardware at a healthcare facility. The technician will perform basic testing and troubleshooting while adhering to hospital safety and privacy protocols. Location: Falls Church, Virginia (On-site); alternate location: Washington DC.

Responsibilities

• Install, replace, and configure set-top boxes, tablets, and related in-room hardware.
• Run basic tests to confirm devices power on, connect to the network, and function correctly.
• Perform basic troubleshooting for connectivity, display, and device issues.
• Coordinate room access with hospital staff and manage workflow around occupied rooms.
• Track completed work and devices, and report any issues or exceptions.
• Follow all hospital safety, infection control, and privacy procedures.
• Escalate technical problems to the remote support or engineering team when necessary.

Requirements

• 1+ years of experience in desktop support, field service, AV, or hardware installation.
• Comfortable handling hardware, cabling, and basic device setup.
• Basic understanding of networking concepts, including Wi‑Fi, Ethernet, and IP connectivity.
• Strong attention to detail, ability to work efficiently on repetitive tasks, and professional, courteous communication in patient‑facing settings.
• Ability to lift up to 50 lbs, stand for long periods, and move between floors and buildings.
• Reliable transportation and a flexible schedule.

Qualifications

• Experience in healthcare, hospitality, or other large‑scale device rollouts (preferred).
• Familiarity with IPTV, set‑top boxes, Android devices, or mobile device management (preferred).
• CompTIA A+ or Network+ certification (preferred).

Benefits

• Medical, dental, vision, life, disability, and other insurance plans (supplemental benefits).
• Employee Stock Purchase Program (ESPP).
• 401(k) program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.