Onsite Service Technician I

About the role

Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays). Each schedule includes one weekend day.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned.
• Provide guidance to less experienced technicians and manage technical information responsibly.
• Resolve escalated technical or customer service issues as requested across assigned territories.

Requirements

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

• Ability to function in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Skills

• Basic understanding of internet environments.
• Ability to diagnose and resolve technical issues.
• Knowledge of Canon-supported products.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

Includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Pay

$19.00 - 25.49 hourly.

Schedule

Full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

We are a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

What We Offer

• Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• Employee referral bonus.
• Employee discounts.
• "Dress for Your Day" attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.