Onsite Service Technician I

About the role

Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays) Each schedule includes one weekend day
Bonuses paid on weekends
Shift differentials for night shifts
Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

Requirements

Hold a High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

Qualifications

• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Skills

The Skills & Expertise You Bring
Hold a High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

Pay

The anticipated base salary range for this role is $19.00-25.49 Hourly.

Schedule

This role is eligible for a transportation allowance.