Service Technician I

About the role

The Service Technician I (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.

Responsibilities

• Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.
• Aid in replacing, repairing, or adjusting parts and systems as necessary.
• Inspect, calibrate, and check chemicals under supervision.
• Run equipment through "cycles" to ensure basic system functioning.
• Inspect equipment to ensure proper function.
• Provide basic information to customers regarding proper operation and general maintenance of equipment.
• Keep Direct Manager or Supervisor informed of all problems or difficulties.
• Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
• Complete work orders, expense reports, and daily/weekly time logs accurately.
• Comply with all service policies and procedures.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience in automotive repair or maintenance.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 pounds.
• Strong attention to detail and ability to follow instructions.
• Basic computer skills.

Skills

• Basic knowledge of automotive repair and maintenance.
• Ability to troubleshoot and resolve technical issues.
• Good communication and customer service skills.
• Attention to detail and accuracy.

Benefits

Our comprehensive benefits package includes competitive wages, health coverage, a matching retirement plan, and paid time off. We also offer a variety of professional development opportunities and a supportive work environment.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Variable schedule to meet the needs of the business, typically Monday through Friday, with some weekend and evening hours required.

Other Job Duties and Responsibilities

• Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.
• Develop and maintain good rapport with customers, striving to provide positive service.
• Deliver parts or supplies to customers when needed.
• Absorb and maintain proper inventory of parts on service vehicles.
• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.

Additional Information

Qualified candidates may be considered for a Service Technician II or III position based on experience. This job description outlines the general nature and level of work expected but is not an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify job duties, responsibilities, and activities at any time with or without notice as business needs arise.