Onsite Crew Accommodations Agent

This position is located in Tulsa, OK and reports directly to the Operations Manager.

About the role

As a Crew Accommodations Agent within our TA Connections division, you will be responsible for the timely and efficient handling of inbound inquiries to source hotel and transportation needs for our airline clients. You will support a variety of queries by taking ownership of each task assigned by supervisors, working closely with client Crew Scheduling and other relevant groups to satisfy operational requirements and resolve situations affecting crew members.

Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations affecting crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures; reporting issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track, and report transactions.
• Accurately registering in the TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are sold out. In cases of only non-compliant options, ensuring the process to obtain approvals is followed and recorded in the system as evidence.
• Making payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms).
• Maintaining an environment of positive, open, and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee Handbook.
• Supporting Account Management Team, IT, Billing, and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.

Requirements

• 2+ years of crew scheduling, hotel, and/or airlines experience.
• Must be willing to work onsite, in the office.
• Excellent communication skills, both verbal and written.
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills.
• Demonstrated ability to learn and navigate multiple PC and web-based applications.
• Proven ability to provide excellent customer service.
• Ability to work in an environment with client-driven volumes and activities.
• Ability to work in a high volume, high pressure, deadline-oriented environment.
• Ability to work independently and as a contributing team member.
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong listening, problem-solving, and multi-tasking skills.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team.

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions for their payments.

Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.