Crew Accommodations Agent (Hotel and Travel)

The Crew Accommodations Coordinator at CORPAY’s Airline Division – TA CONNECTIONS oversees and coordinates hotel and ground transportation bookings for flight attendants, pilot crews, and other non-crew airline employees. Key responsibilities include:

• Reserving and overseeing all bookings of hotel accommodations and ground transportation
• Handling emergency relocations of crew members and working closely with the Supervisor to ensure timely resolutions
• Acting as the primary liaison between the client’s Crew Scheduling, other relevant departments, and internal teams
• Facilitating effective communication with internal departments and management to expedite work and resolve problems
• Ensuring all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly
• Efficiently utilizing all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system
• Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handling the approval process for non-compliant options
• Managing payments to hotel and transportation vendors in accordance with contractual terms
• Fostering a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues
• Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management
• Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook
• Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and working on special projects as assigned

Job Requirements

• Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone
• Strong organizational and multi-tasking skills
• Strong writing, communication, and negotiation skills
• Ability to work independently and as a contributing team member
• Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs
• Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
• Flexibility to work shift work, willing to work long hours during irregular operations, and flexible to adjust schedules as per client requirements

Qualifications & Skills

• High school diploma or GED Certificate is required. Some college education is preferred but not required
• Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus
• Prior experience in the hotel/travel industry or a similar role is highly preferred