Onsite Crew Accommodation Agent

About the role

This position falls under our lodging line of business and is located in Carmel, IN.

Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Maintaining an environment of positive, open and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook.
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.

Qualifications & Skills

• Must have 2+ years of crew scheduling, hotel, and/or airlines experience.
• Willingness to work onsite, in the office.
• Excellent communication skills both verbal and written.
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills.
• Demonstrate the ability to learn and navigate multiple PC and web based applications.
• Proven ability to provide excellent customer service.
• Ability to work in an environment with client driven volumes and activities.
• Ability to work in a high volume, high pressure, deadline-oriented environment.
• Ability to work independently and as a contributing team member.
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong listening, problem solving, and multi-tasking skills.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.