Crew Accommodations Agent (Hotel and Travel)

How We Work

As a Crew Accommodations Onsite Agent you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Dayton, OH office
• Company-issued equipment
• Remote training

Role Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Maintaining a positive environment, open and respectful communication, and professional behavior with a “CAN DO” attitude.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook.
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, researching, and troubleshooting.
• Working on special projects and other duties as assigned.

Qualifications & Skills

• Excellent interpersonal and client relationship skills
• Strong organizational and multi-tasking skills
• Strong writing, communication, and negotiation skills
• Ability to work independently and as a contributing team member
• Ability to interact with clients and business partners both electronically and via telephone
• Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs
• Excellent PC skills
• Available to work shift work and willing to work long hours during irregular operations
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advanced)
• Reliable transportation to go to office
• Reliable internet connection to potentially work from home
• Quiet home-work environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes