Crew Accommodations Agent

About the role

The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.

Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur at the last minute.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Making payments to hotel and transportation vendors as per system settings.
• Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook.
• Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts.
• Working on special projects and other duties as assigned.

Qualifications & Skills

• Excellent interpersonal and client relationship skills.
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Ability to interact with clients and business partners both electronically and via telephone.
• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
• Excellent PC skills.
• Available to work shift work and willing to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance).
• Reliable transportation to commute to the office as required.
• Reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures.
• High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese).
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
• A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offers including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Transparency & Compliance

Equal Opportunity Employer

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.