Online Shopper

Job Summary

Aids the department manager in achieving sales and operational goals for in-store online operations by accurately selecting, scanning, and staging online orders according to Amazon's standards.

Responsibilities

• % Of Time:
  • Service: Accurately selects, scans, and stages online orders using handheld devices, ensuring product quality, freshness, and order completeness. Follows substitution guidelines and freshness standards to maintain a positive customer experience, resolving issues promptly.
  • Leadership: Promotes trust and respect among associates through collaboration, teamwork, and communication of company, department, and job-specific information. Adheres to all local, state, and federal laws and company guidelines.
  • Financial: Supports performance standards by maintaining key operational metrics, including: INF Rate, Substitution Attempt Rate, Late Slam Rate, Confirmed vs Requested Rate, Available vs Confirmed Rate, Item Missing Rate, Item Quality Rate, Pickup Perfect Drop-off Rate.
  • Compliance/Safety: Ensures adherence to company standards for safety, proper food handling practices, sanitation, and productivity. Maintains product recalls, executes withdrawals, and reports safety risks and issues. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store.

Qualifications

• Required Education: GED/High School Diploma
• Preferred Education: College Degree in related field
• Language(s) Required: English
• Language(s) Preferred: English & Spanish
• Knowledge, Skills & Abilities: Familiarity with grocery product categories, freshness standards, and store layout; strong attention to detail and order accuracy; ability to work independently in a fast-paced environment; prioritization and time management skills; clear and respectful communication; flexibility to adapt to changing order volume and customer needs; awareness of food safety, sanitation, and operational compliance standards.