Online Shopper

Job Summary

Aids the department manager in achieving sales and operational goals for in-store online operations by accurately selecting, scanning, and staging online orders according to Amazon's standards.

Responsibilities

• % Of Time:
  • Service: Accurately selects, scans, and stages online orders using handheld devices, ensuring product quality, freshness, and order completeness. Follows substitution guidelines and freshness standards to maintain a positive customer experience, resolving issues promptly.
  • Leadership: Promotes trust and respect among associates through collaboration, teamwork, and communication. Adheres to local, state, and federal laws and company guidelines.
  • Financial: Supports performance standards by maintaining key operational metrics, including INF Rate, Substitution Attempt Rate, Late Slam Rate, Confirmed vs Requested Rate, Available vs Confirmed Rate, Item Missing Rate, Item Quality Rate, Pickup Perfect Drop-off Rate.
  • Compliance/Safety: Ensures adherence to company standards for safety, proper food handling, sanitation, and productivity. Maintains regulatory compliance for food safety, USDA & COOL, and DOA. Executes product recalls and ensures safety programs are enforced.

Qualifications

• Required Education: GED/High School Diploma
• Preferred Education: College Degree in related field
• Language(s) Required: English
• Language(s) Preferred: English & Spanish
• Experience: 0-3 years supervisory experience
• Knowledge, Skills & Abilities: Familiarity with grocery product categories, freshness standards, and store layout; strong attention to detail and order accuracy; ability to prioritize and manage time; clear and respectful communication; flexibility to adapt to changing needs; awareness of safety and operational compliance standards.

Environmental Factors

• Physical Demands: Regularly stands, walks, reaches, talks, hears, smells, performs repetitive movements, carries, pushes, lifts up to required weights, sits, balances, stoops, kneels, crouches, climbs up to 30 ft.
• Working Conditions: Indoor, outdoor, cold, freezing, heated, and wet/humid environments; exposure to loud noise, skin irritants, dust, fumes, sprays, hazardous cleaning solutions, toxins, twisting back and neck, slippery or cluttered floors, hazardous equipment, sharp objects, loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.
• Safety Risk Factors: Twisting back and/or neck, walking on slippery or cluttered floor surfaces, working with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins, exposure to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.