Online - Hotel Customer Service Coordinator - Entry Level

About the role

As an Online - Hotel Customer Service Coordinator, you will be responsible for providing exceptional customer service to guests through various online channels. This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a positive attitude.

Responsibilities

• Handle guest inquiries via email, chat, and phone
• Resolve guest issues efficiently and professionally
• Process guest requests for room changes, cancellations, and upgrades
• Follow up with guests post-stay to ensure satisfaction
• Update guest records and maintain accurate information

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience
• Excellent written and verbal communication skills
• Ability to work flexible hours including evenings and weekends
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with hotel management systems is a plus
• Knowledge of hotel policies and procedures
• Strong problem-solving and decision-making skills

Skills

• Customer service orientation
• Time management and multitasking abilities
• Attention to detail

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation package

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on business needs.

Note: The exact pay and schedule details are subject to change.