Online - Hotel Coordinator-Entry Level

About the role

The Online Hotel Coordinator is responsible for managing online reservations, ensuring customer satisfaction, and coordinating with hotel staff to fulfill guest requests. This position requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Manage online reservation systems and ensure smooth operation
• Handle customer inquiries and complaints via email and phone
• Coordinate with hotel staff to resolve issues and provide exceptional service
• Update guest records and maintain accurate information
• Prepare reports and track performance metrics

Requirements

• Bachelor's degree in hospitality management, business administration, or a related field
• 1-2 years of experience in a hotel or similar customer service environment
• Strong computer skills, including proficiency with Microsoft Office and online reservation systems
• Excellent verbal and written communication skills
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Proficiency with hotel management software
• Experience with CRM systems
• Knowledge of hotel operations and policies

Skills

• Customer service orientation
• Problem-solving abilities
• Time management and multitasking skills
• Attention to detail

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities

Pay

$20-$25 per hour

Schedule

Variable schedule to accommodate hotel needs