Oncology Concierge Technician - Pharmacy

About the role

Join a mission-driven team making a difference in the lives of cancer patients. Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Woodridge, IL. This is a full-time position with remote work opportunity. Why join us? Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with purpose: help patients access life‑saving medications. Supportive culture: we value teamwork, respect, integrity, and passion. Growth opportunities: we invest in your professional and personal development.

Responsibilities

• Provide first‑call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support – coordinate medication deliveries and collect co‑payments; handle inbound calls using first‑call resolution customer service practices
• Understand unique attributes and business rules specific to manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship (e.g., verifying on‑label status, offering HUB enrollment opportunities, researching pending patients for updates)
• Perform activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs
• Contribute to team effort by accomplishing related tasks as needed and other duties as assigned

Requirements

Required:

• High School Diploma or GED
• 1+ years of pharmacy experience
• Strong communication, organizational, and customer service skills
• Self‑motivated, organized, detail‑oriented, and adaptable to changing priorities
• Pharmacy or healthcare‑related knowledge, including pharmacy terminology (sig codes, Roman numerals), brand/generic medication names, basic math and analytical skills, intermediate typing/keyboarding skills
• Pharmacy Technician State License/Registration (per State Board of Pharmacy)
• Certain states also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Qualifications

Preferred:

• Certified Pharmacy Technician (PTCB)
• 3+ years pharmacy experience
• Specialty pharmacy experience

Benefits